Treating Customers Fairly

At the heart of everything our Company does is a shared commitment to deliver high quality service and continually look at ways in which we can improve on the service we provide to ensure we always treat our customers fairly (TCF).  We regard TCF as “best practice” rather than a rule that we have to follow and the principles of TCF are already a fundamental part of our business and our approach and the outcomes we aim to achieve are set out below;

2plan TCF approach

1. Shared commitment to the delivery of a high quality service
2. TCF is best practice rather than a rule
3. The principles are fundamental to our business

2plan outcomes we aim to achieve;

1. Provide customers with products and services suitable for their needs
2. Provide reliable customer focused service
3. Communicate in a clear, fair and consistent manner
4. Provide honest, accurate and timely material
5. Enhance and modernise our service to provide efficiency and quality
6. Identify failings and put them right
7. Take into account impact of providers services when selecting a provider
8. Review relevant information to track progress on TCF